Helping clinicians find patients faster
Removing lookup friction across 9M patient records for clinicians.
The patients list is one of the most frequently used screens in Semble's EHR. Clinicians repeatedly searched for the same patients and performed simple actions through multiple clicks.
This redesign turned the list into a fast surface for finding patients and taking action — adding recently viewed patients, inline actions, and clearer visual hierarchy.
User interviews
10 Users
Research goal: Understand how clinicians find, recognise, and act on patients in high-volume daily workflows.
Session duration: 30–45 min
50+ daily lookups per clinician
Same patients searched repeatedly
Name search is not enough
Recently viewed is a primary shortcut
Visual scanning beats typing
Labels drive recognition, not names
Speed matters more than precision
Inline actions reduce context switching
Missed clicks compound across the day
